DreamHost Review

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LA-based DreamHost is an affordable web hosting platform founded in 1996. It powers over 1.5 million websites and provides customers with unmetered bandwidth, automated daily backups, and many other extras.

Besides web hosting, DreamHost also sells domains, VPS, dedicated servers, email solutions, and a WordPress web builder. The company dedicates itself to giving you all the resources you need to build your website from the ground up.

Almost everyone who uses them sings their praises. WordPress endorses them, but you may want to take their opinion with a grain of salt, as they also recommend Bluehost, a more questionable hosting platform. 

Our Dreamhost review looks at pricing and support as the primary features that make or break your web hosting experience and help you decide whether a platform works for you.

1) Pricing 

DreamHost offers a range of hosting plans from shared hosting solutions for the budget-conscious to dedicated servers for those who want to isolate their resources and websites.

Shared hosting is their most popular package. The one-site plan goes for $3.95/month, while the Unlimited tier costs $9.95/month. With shared hosting, you get a free domain for one year and a free SSL certificate, plus web building tools. They offer straightforward pricing, so you don’t have to worry about surprise costs or hidden fees when you host with them. 

Once your site visitor numbers cross 200,000 in a month, you can upgrade to their VPS plans. These plans go for $13.75 for the basic plan and $110 for the highest level.

The wonderful thing about DreamHost VPS plans is that customers don’t share resources. You will get private RAM and storage space, and you can even configure these features to match your needs. 

If your small business hosting requirements outgrows your VPS, you can scale up to DreamHost dedicated servers, which start at $169 per month. While you may find these tiers pricey, they give you additional memory, more storage, and faster processing power. If you’re not sure whether you want to commit to this price and all it has to offer, you have 97 days to test drive it.

Unlike other web hosting services, DreamHost uses a proprietary content delivery network (CDN), known as DreamSpeed making it one of the best e-commerce hosting provider. This CDN improves web response time by reducing the cyber distance your site’s content travels. 

Support

Unfortunately, DreamHost doesn’t offer praiseworthy customer support. While they claim to provide an around-the-clock live chat option, you won’t get the real-time chat support you expect.

You’re more likely to exchange messages with a bot rather than DreamHost’s staff. Live chat hours are from 5:30 am to 9:30 am Pacific time. Outside these hours, you will have to raise a ticket, which makes for a much slower response time and can leave you waiting most of the day to resolve your issue.

They also don’t offer telephone support, which is a standard for most companies across the hosting industry. They don’t allow website migrations from other cPanel accounts either. DreamHost will charge you $99 for a one-time website transfer.

If you don’t feel like waiting, you can troubleshoot by yourself. Don’t be afraid to take this route as DreamHost has an extensive library. What they fail to provide in the form of one-on-one support and timely responses, they more than make up for with their detailed knowledge base.

Pros 

  • Affordable shared hosting plans
  • Unlimited data storage 
  • Easy to use cPanel
  • Reliable backups

Cons 

  • Unresponsive customer support 
  • Poor security standards 

Final Thoughts 

If you’re looking for a full-featured web hosting service with user-friendly tools and real US-based support, Dreamhost might have what you need. They offer fast SSD storage and excellent uptime. However, they need to improve their customer support and security standards.

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